-651x194.png "unitbuying")
1. Policy Scope and Basis
1.1 Applicable Areas
This shipping policy applies only to European Economic Area (EEA) member states and territories, including the 27 EU countries, Iceland, Liechtenstein, and Norway. The specific list of covered countries can be found in the "Logistics Services" section of the official website (unitbuying.com). Shipping outside the EEA requires specific logistics plans.
1.2 Applicable Orders
This policy applies to all orders for phone cases placed through the official website (unitbuying.com), email ([email protected]), or phone, whether for individual consumers or bulk orders.
1.3 Regulatory Basis
This policy was developed with reference to the EU Consumer Rights Directive, the Regulation governing cross-border parcel transport, and the logistics regulatory requirements of each member state to ensure compliance and transparency in the shipping process and protect the legitimate rights and interests of users during order fulfillment.
2. Shipping Time and Process
2.1 Shipping Time Explanation
Depending on the order type and inventory availability, our promised shipping times (from order payment completion to shipment) are as follows:
Standard phone cases: If sufficient inventory is available, shipment will be completed within 5-7 business days. If a popular model is temporarily out of stock, we will notify you in advance via the email address provided with the order to adjust the shipping time or exchange the product. The maximum delay will not exceed 3 business days.
2.2 Pre-Shipping Confirmation
Before an order is shipped, we will send a "Shipping Confirmation" via email containing the parcel tracking number, logistics partner information, and estimated shipping time. Users are required to verify the accuracy of the delivery address. If the address is incorrect, they must reply to the email within 24 hours to correct it. After this deadline, the original address will be shipped.
For enterprise bulk orders (100 or more units per order), a dedicated person will contact the customer before shipment to confirm the quantity, packaging requirements, and delivery time window to ensure that the delivery meets the company's delivery requirements.
2.3 Shipping Exceptions
The following circumstances may result in shipping delays, of which we will notify you in advance via email or phone:
Statutory holidays (including holidays in China and the country of destination): Shipping will be postponed, and the specific number of days of postponement will be announced in advance on our official website.
Force majeure (such as natural disasters, logistics route disruptions): Shipping will be prioritized once the impact has resolved, and we will also offer the option to postpone or cancel the order.
Incomplete order information (such as a missing delivery address or invalid contact information): Shipping will be suspended until the user has completed the information.
3. Shipping Time and Logistics Partners
3.1 Shipping Time Standards
The standard shipping time within the EEA (from package shipment to customer receipt) is 15-30 calendar days. The specific time may fluctuate by ±3 calendar days due to the following factors:
Destination Country: Shipping time to core EU member states (such as Germany, France, and Italy) is 15-20 calendar days, while shipping time to remote areas (such as northern Finland and the Greek islands) and non-EEA countries (such as Iceland) is 20-30 calendar days.
Peak Season: During November and December (including Black Friday and the Christmas shopping season), shipping pressure increases, and shipping time may be extended to 25-35 calendar days. We will notify you of any peak season time adjustments on our website in advance.
Package Type: Standard express parcels (order weight ≤ 2kg) are delivered according to standard shipping time. Overweight parcels (weight > 2kg) require dedicated logistics, adding 5-7 calendar days to shipping time.
3.2 Logistics Partners
To ensure stable delivery, we only work with partners that meet EU logistics standards, including:
International Logistics: DHL, FedEx (covering the entire EEA, prioritized for expedited orders);
European Local Logistics: DPD, GLS (focused on EU member states, offering higher delivery efficiency, suitable for standard orders).
3.3 Shipping Progress Tracking
After your package has shipped, you can track your shipment progress by entering your order number or tracking number in the "Order Inquiry" section of our official website; entering your tracking number on our logistics partner's official website; or following our logistics partner's official WeChat account/app and linking your tracking number to receive real-time shipping notifications.
If your package has not been signed for after 30 calendar days, please contact us by email (please provide your order number and tracking number). We will verify the situation with the logistics partner within 3 business days and provide assistance with locating your package, expediting delivery, or reissuing it.
4. Shipping Fees and Taxes
4.1 Shipping Fee Calculation
Shipping fees within the EEA are calculated based on both order value and weight.
4.2 Tax and Fee Payment Rules
In accordance with the EU VAT Directive and cross-border e-commerce regulations, the tax and fee structure for EEA orders is as follows:
Import Value-Added Tax (VAT): The order amount already includes the statutory VAT of the destination country (calculated at the destination country's rate, e.g., 19% in Germany, 20% in France). Users do not need to pay additional import VAT upon receipt. We will report and pay the VAT to the EU tax authorities.
Customs Duty: Orders with a declared value of €150 or less are exempt from customs duties. Orders with a declared value greater than €150 are subject to customs duties according to the destination country's customs regulations. Customs duties will be collected by the logistics provider upon delivery. After payment, users can apply for a corresponding reimbursement from us by submitting the customs payment receipt (submit the receipt by email; the reimbursement will be refunded to the original payment account within 7 business days).
Tax Dispute Resolution: If a user disputes the tax amount, they can provide the customs payment receipt by email. We will assist in verifying the issue with the local customs office. If the tax is incorrectly collected, we will coordinate with the customs or logistics provider to process a refund.
5. Package Delivery and Receipt Rules
5.1 Delivery Address Requirements
The delivery address must be a valid physical address in the EEA (excluding P.O. Boxes). It must include street name, house number, city, postal code, and contact phone number. Incomplete address information may result in delivery failure.
If a user needs to change the delivery address (the package has been shipped but not delivered), please submit a change request via email, specifying the original address, new address, and order number. We will assist in contacting the logistics company to make adjustments. If the logistics company incurs an address change fee (usually €5-10), this will be borne by the user.
5.2 Receipt Process
When a package is delivered, the logistics provider will first contact the phone number provided with the order to confirm the delivery time. If the user is unable to sign for the package in person, the logistics provider will leave a pickup notice. The user can present the notice and valid ID to pick up the package at the designated location. The pickup period is usually 7 calendar days. If the package is not picked up after this deadline, it will be returned to our warehouse, and the user will be responsible for any return shipping costs.
For corporate customer orders, receipt confirmation must be signed by the recipient's designated contact person, or a receipt with the company's seal must be provided. The logistics provider will retain the receipt record for subsequent verification.
5.3 Package Acceptance
Upon receipt, users must inspect the package for damage, unsealed packaging, or discrepancies. If the package is damaged, opened, or contains inconsistent quantities, please note the situation on the delivery receipt from the shipping company, take a photo of the package, and send it to [email protected] within 24 hours. We will conduct a damage inspection and provide a replacement or refund upon verification.
If the user discovers damaged or missing items after signing for the package without receiving it, they must provide photos of the complete packaging, photos of the damaged items, and the shipping tracking number within 48 hours. We will coordinate with the shipping company to investigate. If the issue is confirmed to be transportation-related, we will handle the issue according to our after-sales process.
6. Shipping Issues
6.1 Package Loss
If there is no shipping update for more than 30 calendar days (35 calendar days during peak season) after the package has been shipped, or the shipping company confirms the package is lost, users may request the following solutions:
Full Refund: We will refund the full amount (including shipping costs) to the original payment method within 7 business days after verification.
Reissue: Users can choose to have the original order reissued free of charge. The replacement package will be prioritized for expedited delivery, shortening the shipping time to 10-15 calendar days.
6.2 Package Damage
If the package is damaged upon receipt, resulting in product damage: If the user refuses to accept the package, the shipping company will return it. We will arrange a replacement or refund within 5 business days of receiving the returned package.
If the product is damaged in transit after receipt: The user must submit relevant documentation within 48 hours. After verification, we will arrange a free return repair (repair time: 7-10 business days) if the product is repairable. If not, we will reissue the product or refund the money. We will cover the shipping costs for the return/reissue.
6.3 Delivery Failure Due to Incorrect Address
If the package is returned due to an incorrect address provided by the user: Upon receipt of the returned package, we will notify the user by email and require the user to provide the correct address and pay the reshipment fee (at the original shipping rate). We will then resend the package. If the user refuses to pay the reshipment fee, they may request a refund, with the original shipping fee deducted.
If the address is incorrect due to our operational error: We will cover the reshipment fee, reschedule the shipment, apologize to the user, and provide a €10 coupon (useable on a future order).
7. Policy Updates and Inquiries
7.1 Policy Updates
This Shipping Policy will be updated based on changes in EU logistics regulations, adjustments to logistics partner fees, and business needs. Updates will be posted in the "Policy Announcements" section of the unitbuying.com homepage for at least 7 days. Update notifications will also be sent to recent orderers via the email address provided with their order. The updated policy will take effect the day after the expiration of the posting period.
7.2 Inquiries and Feedback
Shipping-related Inquiries: If you have any questions regarding shipping progress, shipping time, or fee calculation, please email [email protected] and specify "Shipping Inquiry + Order Number." We will respond within 3 business days.
Complaints and Suggestions: If you are dissatisfied with our shipping service, please submit your complaint and relevant supporting documentation via email. We will provide a resolution within 5 business days to ensure your complaint is properly addressed.